No secret here: Even the most dedicated freight agents only have 24 hours in the day. But many companies just pay lip service to their support and technology. We actually back it up, with exceptional agent development and a beyond-compare CRM. For us, support is deeply woven into the fabric of who we are as a company.
To accomplish what we set out to do a decade ago, we focused on each aspect of what it took to become the best, including innovative technology and world-class back office support. This equips our freight agents with what they need to take their careers to new heights.
From our groundbreaking CRM system to our hands-on freight career coaching, here’s a peek at why our tools and resources are the best, and why we’re not shy about flaunting it.
Superior Support for Every Freight Agent
One of the most crucial keys to freight career success is a reliable back office support team. Here at Tallgrass, we have a company culture rooted in support. Our back office team is laser-focused on supporting our agents, from seamless workflows to ensuring our agents are maximizing their potential and bringing home top-notch compensation — all while giving agents the freedom to be their own boss.
We’ve assembled a team that is proud to serve freight agents day in and day out. Meet our back office leadership team:
- Mike Clemmons, VP of Operations
- Chelsea Pike, VP of Account Services
- Sean Richardson, VP of Growth & Development
- Todd Sanford, Senior Manager of Credit & Collections
- Tim Bateman, CFO & Data Expert
Our support continues beyond the back office into our ongoing agent development program. We also invest in our agents by mentoring them on sales, time management, communication and relationship building. It’s not only the kind of support agents can count on, it’s the kind of support they deserve. On a daily basis, agents are mentored by freight industry veterans, from our VP of Growth & Development to our CEO!
One of our greatest agent development investments is our twice-annual Agent Roundtable. The Roundtable is a mastermind weekend in Kansas City, where agents learn and further their freight careers. We bring in some of the best financial planning experts in the country to discuss investment strategies, preparing for the future and more. Our Roundtable also features a panel of freight agents at varying stages of their career to share best practices for sustainable growth. Then there’s the camaraderie. Our Roundtable weekend is a time for agents to get support from each other!
Technology Built By Freight Agents
Dealing with off-the-shelf systems can be a hassle, and we are here to help our agents thrive, not prolong their growth. This is exactly why we’ve built the best freight technology on the market — the TGF Cash Register. This CRM system alone is the product of over two years and $1 million dollars worth of work.
Our innovative freight technology is just another way we offer unparalleled support. Built for freight experts by freight experts, the Tallgrass Freight Cash Register allows agents to more than double their productivity and scale their business. Because our system is tailor-made, our freight agents have the tools needed to accelerate their growth and streamline daily tasks. For example, our CRM includes an intuitive booking system, customer reporting capabilities and easy accessibility to training, as well as resources surrounding customer onboarding, compliance, carrier information, timelines and much more.
But it doesn’t stop there. Being the best also means providing the best tech support. Our in-house team of the technology are always a phone call away and are happy to help guide agents through CRM questions. Unlike other freight agent programs, we don’t have an outsourced IT department that doesn’t always have agents’ best interest in mind. Our agents receive real support from real humans when you need it, because we believe in treating people like people.
Our CRM was built with this end goal in mind: to provide an effective, intuitive resource that empowers agents to focus on expanding their business and creating their desired lifestyle. With an efficient system at their fingertips, agents can reach new heights in the freight ecosystem. Why? Because the best agents deserve incredible paychecks and incredible rewards!
From our outstanding support team to a custom-built CRM tailored specially for freight agents, there’s no denying that we’re the best here at TGF. So don’t wait. Be part of a company that works hard and plays hard by joining the Tallgrass team today.
