We’re the best freight brokerage in the country, and proud of it. But it didn’t happen by accident. We focused on every single building block to become the best, including a true game-changer: technology and support.
In today’s era of smartphones, self-flying drones and virtual reality headsets, it should go without saying that technology is an essential part of our everyday lives. But so many workplaces settle for something average when it comes to technology.
Average? Well, that’s not how we do things here at Tallgrass.
And because we always aim to provide our freight agents with nothing short of THE BEST, we’ve invested in technology and support that simply cannot be matched by anyone else in the logistics industry. We’re talking G.O.A.T. level of greatness.
From our groundbreaking CRM system to our back-office support team, here’s a peek at why we think our tools and resources are the best, and why we’re not shy about shouting it from the rooftops.
A CRM Built for Freight Agents by Freight Experts
Off-the-shelf, prepackaged CRMs simply can’t cut it in the highly competitive logistics space. After all, who wants to feel like their pathway to greater success is stifled by their CRM’s limited capabilities?
At Tallgrass, we knew that in order to provide our agents with industry-leading technology, we had to build the best freight CRM out there – which would give us the ability to customize the program as needed.
When co-owner and COO David Barnes said, “Our foundation is built on our team. We invest in our people and we celebrate each win,” those weren’t just words. This CRM system alone is the product of over two years and $1 million dollars worth of work (yeah, we mean business).
The new system, which debuted in April 2021, was designed by freight experts for freight experts. Think about what that means for your freight career! Our internal CRM was developed by individuals who not only have years of valuable industry experience, but also carry first-hand knowledge of precisely what’s needed to drive a freight agent’s growth and success. Because no “off-the-shelf” solution will do for our team.
We built the system with one goal in mind: to provide an effective, intuitive resource that empowers agents to focus on expanding their business and creating their desired lifestyle. With an efficient system at their fingertips, agents can uplevel their efforts and really grow. Why? Because the best agents deserve incredible paychecks and incredible rewards! Hey, we don’t call our CRM “The Cash Register” for nothing.
And because innovation and progression are woven into our culture’s DNA, we continuously improve upon the system’s wide breadth of features and functionality. Why? Because we’re committed to providing the best experience possible for our freight agents. We literally pay our team members for their top ideas to take the CRM to new heights through our What If? program. The minute a company stops asking “what if,” they stop growing.
The last thing we want is to have agents stressed, frustrated and pulling their hair out as they navigate their day-to-day responsibilities. Instead, we want to create an environment that encourages work/life balance and ensures agents have every tool, resource and digital button they need to truly thrive. For instance, our CRM is fitted with everything from extensive reporting capabilities and an intelligent booking system to detailed carrier data and training resources. Any important documents an agent may need can be easily accessed as well, including compliance details, customer onboarding materials and even information surrounding our rewards programs.
Best-in-Class Technology Calls for Superior Support
We may have the best technology in the field, but what really helps fuel its success is the brilliant in-house tech team and back-office support that’s available every step of the way.
Think about it: a single billing issue or system hiccup can completely derail your entire day without the right guidance and support by your side. Forget having a disorganized or unreachable outsourced IT department. Our operations team is either a walk down the hallway (if you’re in our flagship Kansas City office) or a phone call away. Not only is this the kind of support you can count on, it’s the kind of support you deserve.
With unparalleled support and a custom-built CRM tailored specially for freight agents, there’s no denying that you’re getting the BEST there is out there at TGF. So, what are you waiting for? Be part of a company that works hard, plays hard and always puts agents’ needs first by joining the Tallgrass team today.
