A freight agent is only as good as the support and resources that power the brokerage. You can be a whiz at prospecting and sales, and incredibly dedicated to your customers. But without a support system, your freight agency will inevitably be limited in how many customers you can serve and how much freight you can handle.

Tallgrass Freight Co. is the go-to freight agent network for independent agents who want the autonomy of running their own agency, with the backing of a support system designed to empower their growth. The Tallgrass support team is comprised of many talented professionals who bring their own expertise to the table — including mentoring and coaching, tech brilliance, claims and billing support and quick, efficient admin coverage.

Curious how the Tallgrass freight agent support team can make a difference for your book of business? Explore how our support team contributes to the growth of our freight agents and the success of our brokerage.

 

 

Agent Growth and Development

Forget what you think you know about leadership team support. Unreachable execs? Not here! The Tallgrass leadership team is passionate about agent growth and development. 

Agent growth and development begins from day one, with our comprehensive onboarding. Beyond simply introducing agents to TGF, we equip them for entrepreneurial success with hands-on coaching. We even have a team dedicated to agent success. Our team mentors agents in goal setting, operations and sales — and we’ll even analyze your book of business and deliver individualized insights for you to grow. 

The Tallgrass Freight agent development efforts include ongoing professional growth opportunities too! For example, our Roundtable mastermind weekend offers training and networking to ambitious agents. The most recent Roundtable featured training on communications and marketing, goal setting and company culture, hiring and scaling, financial planning and so much more. 

We’re on call whenever you need support, or even just a friend in freight. That’s what it means to invest in and partner with our agents.

 

 

CRM and Technology Support

We know how technology can make or break your work. Forget mediocre, buggy systems and off-site tech support folks. Here, we take technology support seriously.

Our Tallgrass CRM was built in-house, by freight experts and for freight experts. We were proud of our industry-leading system when we launched it years ago, and today we’re proud that it only gets better and better. Our Information Technology team cares about creating software that meets the needs of our agents and their customers, which is why our “What If?” program empowers the team to submit ideas and requests for new features and improvements. In combination with new features brainstormed by the IT team themselves, this means our technology is never done developing and improving!

 

 

Administrative and Customer Support

At Tallgrass, our back office support goes above and beyond. As agents spend their days booking freight and managing loads, our support on the backend frees them up and allows them to accomplish more. Just imagine: When you have our expert-level back office support, you can scale your business even quicker! With our trustworthy back office, you can kiss administrative chaos goodbye.

The main goal of our Tallgrass back office administration is to take the stress off agents and free them up to do what they do best. We have the nation’s top talent right here at Tallgrass Freight, and they deserve the very best support. With this type of hands-on assistance, our freight agents are able to build a thriving business with no capital investment up-front.

Our team offers financial assistance including invoicing, carrier payments, compliance, carrier eligibility, collections, claims and more. Tallgrass agent Garret L. lauds the quick responsiveness and support whenever an agent needs it. “Their guidance with different claim processes, pulling insurances, DOT setups and similar things is incredibly helpful for making any changes we need on the fly,” says Garret. “They also do a great job of supporting us and ensuring we have everything we need to succeed.”

 

Experience Freight Agent Support Like Nowhere Else

We take empowering our agents seriously because your success is our success! If you’re ready to grow your book of business with a top-of-the-line freight agent support team backing you every step of the way, learn more about how you can become a Tallgrass agent!